Connect With Customers
Custom CRM Solutions
Business Requirements for Software
Customer Relationship Management (CRM) software helps organizations manage their relationships and interactions with their business partners, from customers to distributors. Quality CRM is essential for maintaining and improving an organization’s customer relationships across the customer lifecycle.
An out-of-the-box CRM solution is not ideal for a growing and established businesses—your business needs custom CRM software designed for your business, customized for your sales and marketing playbook, your sales organization, and your priorities, as well as something that can grow and change with you. Contact us to discuss how Wakyn can build a CRM solution tailor-made to meet your specific business needs, increasing ROI.
Applications of CRM Software
Watkyn develops custom cloud database solutions that streamline and simplify the way your organization operates. Implementing and executing a sales playbook can be a complicated process, but our software can give your team a roadmap to success. Customer demographics are just a button click away, helping to generate more quality leads and close more sales. We work with you to develop custom business applications that provide software solutions to the unique challenges facing your company growth and success.
Our team will develop custom, scalable CRM software that rapidly increases your business’s ability to process and analyze data across the customer lifecycle, improving your team’s ability to manage and strategize across all facets of your organization.
Here are just a few of the applicational benefits our custom CRM software provides:
Enhanced Lead Generation Management
Our custom CRM software will give your sales management team the power of unparalleled, centralized data analytics. With our custom CRM applications, your sales department will be able to:
- Automate and scale sales workflow
- Gain visibility into the performance of your sales efforts
- Better manage accounts by keeping meeting notes and contacts in one place
- Test and implement changes to your sales playbook
- Quickly access, organize, and assess sales data
- Prioritize accounts and drive customer retention rates
- Stay on top of commissions earned and paid
- Balance the workload among your sales professionals
- Draft better, more accurate, more meaningful sales reports with tables and charts
- Create realistic and achievable sales forecasts and projections
- Integrate with leading sales and communications tools
Marketing Data Collection
Watkyn’s custom CRM solutions will be tailored to your organization’s particular marketing strategies and sales playbook, helping you engage effectively with customers at all points of the buyer’s journey.
Our customized CRM software will help your organization:
- Identify marketing trends within your segmented audience
- Perform customer segmentation across customizable demographics
- Integrate marketing channels—email marketing, text message marketing, social media marketing, content marketing, digital advertising, and others
High Customer Retention Rate
From customer segmentation to social media marketing, Watkyn will build a custom CRM application to integrate and streamline marketing and customer engagement across diverse marketing channels.
Customer Tracking Software
Our custom CRM software solutions will boost customer engagement, satisfaction, and loyalty by streamlining the customer service UX. We can help you:
- Manage customer cases across multiple, integrated channels
- Streamline case escalation
- Improve customer service response time
- Triage customer services cases
- Provide easy-to-use customer service tools
Benefits of CRM System Software
Watkyn specializes in Quickbase application development. We use Quickbase because of its customizability and ease of use for vital CRM operations like lead tracking, order generations, marketing funnel analytics, data analytics and integration, and others.
When you partner with Watkyn for CRM applications, we can develop your app with any additional features you request.
Business Analysis and AnalyticsYour business objectives, growth objectives, and KPIs help guide our custom CRM app development. We aim to build a tool that enhances your business’s strengths and addresses your business’s weaknesses using data-driven, intelligent app design.
Customizable and Adjustable CRM MetricsOur custom CRM tools help you analyze all the metrics and data points you need to make informed, intelligent marketing, sales, logistics, and customer service decisions.
Superior Quality AssuranceWatkyn is adept at troubleshooting problems and evaluating deficiencies before launch. Our superior QA helps us deliver the exact product you desire. No unwanted surprises.
Customizable Rollout, Training, Support, and EvolutionWe work alongside your team to devise the best strategy for rolling out your new custom CRM product. We train your team members on its use and support them throughout their journey using the custom CRM software. Watkyn also helps your CRM software evolve alongside your organization’s needs.
CRM Implementation Process
SAP Rapid Application Development
We build high-quality Quickbase CRM software applications on your timetable. Whether you need a working product in a week or a few months, the developers at Watkyn will get your custom CRM software where it needs to be.
Here are our different custom CRM app development options:
Express Application Development (1 Week or less)
This option is for businesses that have an acute need for an app or a critical issue that needs to be fixed ASAP. With this option, our customers should be prepared to work with us closely for the required time.
We clear our calendars, postpone other projects, and make yours our priority for a flat daily fee. Our team will work with you for up to 10 hours each day until you have a custom CRM app solution that works.
– This option is only available under certain circumstances and for select clients that meet our qualifications.
Rapid Application Development (2 - 8 Weeks)
If you do not need our express application development but still require an application built fast, our rapid application development option might fit your needs.
Here are some features of the rapid application development option:
- We start right away on the basics of the application, even if you aren’t quite sure of the specifications.
- You receive a weekly demo of the application to track its progress and test its functionality.
- Our “build as we go” methodology helps us deliver responsive, well-tested products that exceed customer expectations.
- Costs less than the express application development.
Collaborative App Development (4+ Weeks)
This option best serves organizations that want to take over continued maintenance and development of the application after we get it operational. This option takes longer but has the added benefit of hands-on education and guided practice.
Industries That use CRM Software Development
Every industry has unique challenges and objectives, but one thing that remains constant is the need to maintain strong relations with past, present, and future customers. A custom CRM software solution can help businesses streamline their processes and improve their interactions with customers in a way that is best suited for each specific industrial need. Below are just some of the industries that have benefited from Watkyn’s industry specific CRM software solutions.
Healthcare CRM Application Development ServicesCustom CRM software helps healthcare clinics manage patient data, appointment scheduling, and improve communication with patients. With a custom CRM software, hospitals and primary care doctors can deliver more personalized, yet efficient, care to their patients.
Custom Real Estate CRM Software DevelopmentIn real estate, trusted relationships with clients are key to success. A customized CRM can help real estate agents manage client data, track interactions, and offer personalized recommendations or services. With custom CRM software, real estate agencies can improve client satisfaction, increase client loyalty, and drive new business.
CRM for Retail IndustryA custom CRM solution can help retailers track customer purchases in order to offer personalized recommendations and promotions. With custom CRM software, retail stores can strengthen customer relationships, increase customer loyalty, and boost sales.
CRM Software for Manufacturing IndustryThe manufacturing industry requires careful coordination and management of production, inventory, and supply chain. A custom CRM can help manufacturers manage these processes, as well as track customer interactions and orders. Custom CRM manufacturing software can improve efficiency, reduce costs, and help meet customer demands.
CRM for Banking IndustryIn the banking industry, maintaining strong customer relationships is crucial for success. A custom CRM can help financial institutions manage customer data, track interactions, and offer personalized financial products and services. With custom CRM software, banks can improve customer satisfaction, increase customer loyalty, and drive new business.
CRM in Hospitality IndustryThe hospitality industry is all about providing an exceptional experience for guests. A custom CRM solution can help hotels better manage guest data, track guest preferences, and offer personalized recommendations and services. With custom CRM software, resort and motels can deliver a more memorable and enjoyable experience for their guests.
CRM Software for Service IndustryCRM software improves customer service by tracking, gathering, and managing customer interactions and customer feedback. As you better understand customer demographics, services can be customized to improve customer satisfaction, thereby increasing client retention and brand loyalty.
CRM Software for Construction IndustryIn the building trade, SCM software assists construction firms to keep tabs on their supply chain processes, including obtaining and transporting materials and gear.
CRM in IT IndustryTech companies tap into SCM software to oversee their supply chain operations, covering procurement and delivery of both components and finished goods.
CRM in Pharmaceutical IndustryPharmaceutical firms utilize SCM software to manage their supply chain operations, from procuring to distributing drugs and medical supplies.
Customer Service and Support
Watkyn knows that having top-notch CRM software is only half the battle. That’s why we offer exceptional customer service and support to ensure that you get the most out of our software.
Our comprehensive online resource center is full of articles on how to get the most out of your custom software solution. Updated to ensure it remains relevant, it’s an excellent starting point for finding answers to any questions you may have about custom software development, Quickbase apps, and more.
In addition to our resource center, we include online product documentation, covering various aspects of our custom software solutions. This documentation is easy to navigate, making it easy to find the specs you need.
For real-time assistance, our online chat support team is available to answer any questions you may have about our custom software development apps. Our software support team is knowledgeable and experienced, and always happy to help.
Phone and Email Support
We also offer phone and email support to ensure that you can reach us whenever you need to. Our team is available during business hours and will respond to your inquiries in a timely manner. We understand that having access to quick and reliable support is essential to ensuring that your tailored software solution works like you need, when you need.
Elevate Your Business With Watkyn Software Solutions Today
Custom Quickbase CRM help your enterprise optimize its marketing, sales, logistics, and customer service operations. Contact Watkyn today for a free business software consultation.
At Watkyn, we are more than just a custom software developer – we deliver business solutions. Spanning years across multiple industries, our team has the breadth of experience to streamline business operations and solve problems, no matter how complex. Our reputation as a trusted Quickbase partner, across North and South America and Europe, is built upon our ability to deliver effective solutions for any industry. Trust us to take your business to the next level. Let Watkyn elevate your business today.