Quickbase is a low-code platform that gives businesses the power to custom-build software solutions quickly and cost-effectively. While the platform is generally accessible, getting the most functionality from it can be difficult without some experienced coding input.
Though Quickbase support services look to address this need for professional assistance, you are likely to get better results by contracting with a developer to create a custom application.
Key Takeaways:
- The release of QuickBase Enablement Services fills in the gap in developer support for users.
- Enablement Services has four tiers of service options, putting you in control of your budget and technical support requirements depending on which package you choose.
- However, contracting with a partner for development may present a more cost-effective and focused way of addressing your company’s coding and application needs.
If you are looking to improve the quality of your output, Quickbase is easy to use and customize. While you can work on your own with the help of Enablement Services, the team at Watkyn can quickly turn your vision into a reality. You decide what you want from the platform, and our developers make it happen within your budget.
The Basic Support of Quickbase Enablement Services
With the release of Enablement Services, the Quickbase platform expands its direct support in areas of technical assistance to users. As businesses across industries look to build custom applications, there are four service tiers available.
- Basic
- Essential
- Premium
- Ultimate
Depending on which service tier you select, you can get more functionality out of the Quickbase platform. The most basic assistance is included with the cost of the platform, but you will pay for more in-depth help.
Basic Support: Cost Included With Quickbase
Tier-1 support provides you with an introduction to application development with training through Quickbase University and courses in the fundamentals of the platform. You can also access the builder community, online agents, and API guides to help you get started in your development. You can expect assistance or a response within one business day.
Essential Support: Cost $2,500 a year
Tier-2 support builds on the benefits of Basic, adding a customer adaptation management and onboarding consultant. You receive expanded training, as well as health checks, guided application development, and administrative best practices.
You gain access to a private Bootcamp fundamentals court, a builder certification course, and five additional certifications. You can expect responses within four business hours.
Premium Support: $17,000 a year
Upgrading the benefits of the first two tiers, this support provides a senior tech team, customer success management, best practice solution architects, and implementation consultants. You received both guided and collaborative application development, as well as more technical consulting assistance.
Greater efficiency features, such as solution value assessments, business reviews, and operations/advanced feature adoption management, also come with this package. You receive more in-depth training with this support, with private fundamentals and intermediate courses.
In addition to coaching for building certification, you can access 10 additional certifications to more fully train your entire team about low code solutions. Your response time for assistance is under two hours.
Ultimate Support: $45,000 a year
The top tier of assistance adds a technical account manager to the support team established in the lower support levels. You improve efficiency with access to rapid application development and implementation support, as well as the following assistance:
- Solution architecture modernization and review
- Integrations consulting
- Diagnostics and resolutions support for performance and scale
You also receive access to the Center of Excellence program with carefully designed workshops to inform and guide your programmers through best practices. You receive 20 additional certification options with private and custom training. You have access to 24/7 support and can expect responses within an hour.
The Benefits of a Quickbase Partner
Although you could find the help you need in one of the Enablement Service packages, you should consider the alternative. Working with a Quickbase partner gives you a reliable, experienced service team who can deliver your application quickly without tier-based limitations. When you work with a partner, you gain the following benefits.
Skilled, Experienced Development Team
Though you can get support for building what you want with a Quickbase service package, relying on a full team of developers to design, test, and ultimately deploy your application is ideal. There is a wide range of skills at your disposal with a partnership, as consultants and developers know both the platform they are working with and the functionality your business requires.
Unique Solutions
Each business needs something unique from the Quickbase platform, and a Quickbase solutions provider lets you explore in great detail what your organization needs to streamline processes, reduce inefficiency, and increase productivity. If your solutions aren’t improving your performance, then you aren’t getting the most from your application and the resources invested in the process.
Continual Support
As your business grows or changes, you may need to rethink some of your Quickbase applications. When you work with a Quickbase partner, you can think about scalability and build it into a custom software solution.
You also have a team to address any issues that come up with the application. The team who developed the system knows it best and can quickly fix issues and prevent unnecessary or prolonged downtime.
The Big Decision Between Options
There are pros and cons to each decision, and choosing between a software partner for your Quickbase development or registering for Quickbase Enablement Services takes some thought. The new service model Quickbase is offering brings many positives for businesses that want customized solutions, but the price point could present an issue.
Small or growing businesses might find themselves limited to the Basic or Essentials package, leaving them still in need of help to get their applications where they need to be. Even those with bigger budgets will find a steep price tag attached to the necessary features of Quickbase development help.
If you are looking for an experienced, efficient approach to custom application development, a partnership is ideal. The unique needs of your processes and expectations of app performance are the focus of a development team. Quality and timeliness also play a part in decision-making.
The Best Solution to Your Quickbase Development Plan
Rather than wrestle with the big decision of choosing an option, let the Watkyn team show you why a partnership is best. Our skilled developers work quickly and tirelessly to produce a software solution that supports your business goals. Contact us to find out more about our Quickbase Development services.
